Ep7: Zappos’ Customer Service for Anything | Brian Kalma, Entrepreneur in Residence

 
 

In the midst of a pandemic that impacts just about every single one of us, Zappos decided to create a hotline for anyone looking for help with just about anything. Zappos still sell shoes, of course, but now their customer service team is also pitching in to offer all kinds of support at a time when most of us could use an extra hand. And it’s free.

Examples: Math homework. Tech help. A personal protective equipment search. Or simply a pleasant conversation during this isolating time. Zappos’ “Customer Service for Anything” team has it covered. Call, text, email.

Sanity spoke with Brian Kalma, the Entrepreneur in Residence at Zappos and the brainchild behind the idea. He shares how the Zappos team got this idea up and running in less than a week flat, offers advice for organizations looking to use their unique skillsets to help in this unprecedented time, and of course, shares his favorite shoe brand!

“This is going to pass, and the experience that we had of a community coming together is going to last for a really long time. ”
— Troy Downing

Episode Notes:

wildrye

Deliveries by plane:

125 bottles and 7 gallons of refills making their way to Shelby, Montana.

Audrey Scagnelli